Frequently Asked Questions

OneBook is an online marketplace platform to connect customers and service professionals in a more organic way. Below are our answers to some of the questions we often receive. If you have a question we don't have an answer for yet, please fill out the form at the bottom of the page. 

Customer FAQs

How do I book a pro on OneBook? Are there any hidden charges?

OneBook Fees

In order to book into a service pro's schedule, you must pay a booking fee. The booking fee is individually set by each service pro and guarantees that they will show up your location at the booked time. 

The service cost/fee is dependent on the work performed and completed and paid outside of OneBook* via the options given by the pro. Pros will sometimes waive the booking fee when a service is completed. 

*OneBook plans to facilitate the full transaction in the future so you can use the same payment you use to pay the booking fee. 
How to reschedule a pro?

Rescheduling

You can cancel up to 24 hrs before a booked job and reschedule the pro using the same booking link they shared with you or discover a new service around you on our website.

How do I contact a OneBook professional?

Pro Contact Info

The contact details of the professional shall be available on the pro’s profile page. 

What type of services can I find on OneBook?

OneBook Services

OneBook plans to have all kind of service pros available including, but not limited to:

  • Plumbing
  • Electrical
  • HVAC
  • Transportation
  • Pet Care
  • Auto Care
  • Personal Care
  • Appliance Repair
  • Home Improvement
  • Cleaning
  • Landscaping
Are your pros vetted? How do you qualify your service pros?

OneBook Vetting Process

Before any service pro is live on our site and available to book, the must go through a qualification process. 

 

The qualification process includes an extensive background check, proof of business ownership and approval, and verify any certifications/permits required by local/state laws.

Service Pro FAQs

Is OneBook free to use as a Pro? Are there any hidden charges?

OneBook Fees

Verification Fee - $65 


This is after you sign up, to get verified and set your personal page live on OneBook for customers to find your info and start booking with you.

Booking Fee - 20%


As a pro, you get to set your booking fee from $5 - $100. This is the fee a customer pays to book into your available schedule. OneBook takes 20% of each booking transaction. 


That's it! The rest of service cost and tip (if the customer provides it) will all go into your bank account. 

How do customers find me on OneBook?

Personal Booking Links & Search

Once you sign up and get verified on OneBook, you will get a booking link to your personal page that you can copy and paste any where you would like: text, email, social media, website, business cards and more!


Local customers will also be able to find you organically through the search features based on your service categories, subcategories, name and business name. The more you share that you can be booked on OneBook, the more likely customers will be to find you when they need. 

What if I need to cancel a booked job?

Cancelling

You can cancel up to 24 hours in advance of a booking without penalty. 


If you need to cancel an appointment after, then you will be assessed a penalty equal to the amount of your booking fee. 


Excessive cancellations will put your account on suspension until further review. 

Can I provide my service on OneBook?

OneBook Services

OneBook plans to have all kind of service pros available including, but not limited to:

 

Plumbing, Electrical, HVAC, Transportation, Pet Care, Auto Care, Personal Care, Appliance Repair, Home Improvement, Cleaning, Landscaping

 

If you provide a service other than this list, please sign up below and let us know what you provide. Most likely, we will create a new category and make it available for customers.